Privacy Policy
All client records at Flux Wellness are treated confidentially and in accordance with legal and ethical requirements. In accordance with the Australian Privacy Principles 2014 (Privacy Act 1988), the Personally Controlled Electronic Health Records Act 2012 and the Freedom of Information Act 1982, individuals have a right of access to health information held about themselves. Requests for access to client health information must be made in writing to [email protected]. Evidence of identity of the person will be required. A driver’s license, pension card, Medicare card or similar identification bearing a signature will be acceptable. A fee may be applicable for accessing information contained in client files. Fees are based on the costs involved for checking the information and preparation of the information for release.
Cancellation Policy
We respect that your time is valuable and we appreciate that you understand ours is too. As part of our commitment to ensure optimum availability for Flux Wellness clients, all bookings require at least 24 hours' notice to cancel or change an appointment. Any booking that is canceled less than 24 hours before the appointment date and time will be charged a cancellation fee of $50.
All unpaid cancellation fees that have been charged to a client’s account must be paid before or on the day of the client’s next appointment. Flux Wellness reserves the right to refuse any future appointment bookings should payment of cancellation fees not be made. Same-day appointment time changes are not considered cancellations but are subject to availability. Failure to present for an appointment will be considered a ‘No Show’ and treated as a cancellation with less than 24 hours’ notice. A cancellation fee will be charged to the client’s account.
All client records at Flux Wellness are treated confidentially and in accordance with legal and ethical requirements. In accordance with the Australian Privacy Principles 2014 (Privacy Act 1988), the Personally Controlled Electronic Health Records Act 2012 and the Freedom of Information Act 1982, individuals have a right of access to health information held about themselves. Requests for access to client health information must be made in writing to [email protected]. Evidence of identity of the person will be required. A driver’s license, pension card, Medicare card or similar identification bearing a signature will be acceptable. A fee may be applicable for accessing information contained in client files. Fees are based on the costs involved for checking the information and preparation of the information for release.
Cancellation Policy
We respect that your time is valuable and we appreciate that you understand ours is too. As part of our commitment to ensure optimum availability for Flux Wellness clients, all bookings require at least 24 hours' notice to cancel or change an appointment. Any booking that is canceled less than 24 hours before the appointment date and time will be charged a cancellation fee of $50.
All unpaid cancellation fees that have been charged to a client’s account must be paid before or on the day of the client’s next appointment. Flux Wellness reserves the right to refuse any future appointment bookings should payment of cancellation fees not be made. Same-day appointment time changes are not considered cancellations but are subject to availability. Failure to present for an appointment will be considered a ‘No Show’ and treated as a cancellation with less than 24 hours’ notice. A cancellation fee will be charged to the client’s account.